At Willow Rose Soap, every order is handmade, carefully packed, and dispatched with care from our home in the UK.
Processing Time
We aim to dispatch all orders within 1–3 working days.
During busy periods, such as product launches, sales, or seasonal events, processing times may be slightly longer. If there are any significant delays, we'll let you know as soon as possible.
Delivery Service
All UK orders are shipped using Royal Mail Tracked 48.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking number so you can follow your parcel's journey.
Estimated Delivery
- Dispatch: 1–3 working days
- Delivery: Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch.
Please note that delivery estimates are provided by Royal Mail and cannot be guaranteed, particularly during peak periods or adverse weather conditions.
Tracking Your Order
As soon as your parcel has been dispatched, we'll send you an email with your Royal Mail tracking details. You can use these to check the latest delivery updates.
Incorrect Addresses
Please ensure your delivery address is correct before placing your order. We cannot be held responsible for delays or additional postage costs resulting from incorrect or incomplete addresses.
Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe, please contact us and we'll be happy to help. We will work with Royal Mail to investigate any delayed or missing deliveries and keep you updated throughout the process.
If you have any questions about your order or delivery, please don't hesitate to get in touch—we're always happy to help.